16 Jul Lamb Personnel Ltd – Harnessing the power of Salesforce with TargetRecruit
As an agile and growing office support recruitment business in South West London, Lamb Personnel Ltd needed a solution that provided most of the functionality “out of the box”, yet which was configurable to suit their specific needs. They found that most of the recruitment software solutions on the market were fixed format and could only be altered cosmetically with lots of limitations and question marks around future evolution, which they felt would impact adoption. They knew that if users were unable to complete all of their work in one system, they would tend to work outside of the core CRM, making it harder for their managers/owners to get a 360 degree view of how the business is performing, and effectively making it more difficult to manage the recruitment process beginning to end.
Impact and Transformation
The implementation of TargetRecruit enabled Lamb Personnel to move from a cumbersome spreadsheet-based solution to fully managing all aspects of the business on the world’s leading CRM platform, which had the benefits of automating previously manual tasks, improving efficiency, and providing simple and intuitive dashboards and reports.
The impact was immediate and dramatic, staff were more willing to use the system as it made life simpler and a lot more seamless for them to find and place the best candidates with their clients. Managers were able to view every part of the business more effectively as all activity was recorded in one place. This also lead to more accurate forecasting, helping the owners to grow the business confidently.
- Client / Customer / Candidate Management
- Campaigns/Temp Timesheet Management
- Streamlined Recruitment Process
- Client and Candidate Engagement
- Reporting & Payroll
- Increased Client and Candidate Management
- Staff Management
- Greatly improved Applicant Tracking
The Story- Harnessing the power of Salesforce
Having worked for and with Salesforce for several years before joining Lamb Personnel Ltd, Commercial Director Turlough McGivney understood the strengths of the platform and was determined to find a CRM for the business as it grew that could help harness the power of Salesforce. There were relatively few options available, but TargetRecruit was the obvious choice for its powerful searching and configuration capabilities, as well as the ease of integrating third-party solutions from the AppExchange.
TargetRecruit was implemented in 2015, one of the first deployments in the EMEA region, but as Salesforce is a truly global solution, all of the localisation was easily achieved just by adjusting a few locale settings in the admin section. Lamb Personnel make full use of all the platform’s native CRM capabilities to tracking sales activity and for marketing to candidates and clients via email, while benefitting from the recruitment-specific features including Auto-match and Job board posting/search. The implementation was straightforward, and since then, Lamb Personnel have been able to continue to enhance and develop the system in-house using their Salesforce admin knowledge, while still being able to take regular code updates from TargetRecruit.
This way Lamb Personnel is able to truly harness the power of Salesforce.
About The Client
Having been trading successfully for over a decade, Lamb Personnel provide temporary, permanent and executive search services across all office and IT roles in the South West London area. With particular emphasis on providing a personal consultative service, many of their clients have been with them from the very beginning, which is a testament to their consistently professional and friendly service.
Enterprise Software for Recruitment Firms
TargetRecruit is a cloud-based Applicant Tracking Solution that is fully customizable and part of an ecosystem of integrated apps. From front office to middle office, we have combined a powerful and flexible ATS with the world’s #1 CRM software.
Founded in 2008 by a talented team of Staffing Executives and IT professionals, TargetRecruit started with a mission to create technological advancements in the staffing industry.
For more details, visit www.targetrecruit.com