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Junior Customer Success Manager – SaaS

Location: United States

Type: Remote


Job Summary:

Developing and maintaining strong partnerships at all levels with allocated clients, providing excellent levels of customer service and working to maximize adoption and retention.

This is a junior position with compensation to match, would suit a recent graduate or ideally someone with a small amount of relevant experience

Main Responsibilities:

  • Manage the relationship with allocated clients post-implementation
  • Provision of very high levels of customer service
  • Arrange and host regular review meetings and provide pro-active communication
  • Provide corporate / product presentations and training as required
  • Manage renewals and expansions and ensure prompt payment
  • Liaising with product and support teams to expedite resolution of issues
  • Managing upgrades and smaller configuration projects
  • Feed back client enhancement suggestions to product team
  • Identify “at risk” clients and create action plans to avoid churn
  • Creation of tutorial videos of product features and other useful material
  • Chairing ad hoc calls with client contacts and internal technical resources to achieve desired outcomes

Personal Requirements / Skills:

  • 2-3 years of work experience
  • Passionate about customer service
  • Able to build mutually beneficial partnerships with clients
  • Previous SaaS and/or Customer Service / Success experience
  • Willingness / aptitude for learning complex software applications
  • Good verbal and written presentation
  • Able to learn and work effectively remotely
  • Optional but preferred:

Job Summary:

Developing and maintaining strong partnerships at all levels with allocated clients, providing excellent levels of customer service and working to maximize adoption and retention.

This is a junior position with compensation to match, would suit a recent graduate or ideally someone with a small amount of relevant experience

Main Responsibilities:

  • Manage the relationship with allocated clients post-implementation
  • Provision of very high levels of customer service
  • Arrange and host regular review meetings and provide pro-active communication
  • Provide corporate / product presentations and training as required
  • Manage renewals and expansions and ensure prompt payment
  • Liaising with product and support teams to expedite resolution of issues
  • Managing upgrades and smaller configuration projects
  • Feed back client enhancement suggestions to product team
  • Identify “at risk” clients and create action plans to avoid churn
  • Creation of tutorial videos of product features and other useful material
  • Chairing ad hoc calls with client contacts and internal technical resources to achieve desired outcomes

Personal Requirements / Skills:

  • 2-3 years of work experience
  • Passionate about customer service
  • Able to build mutually beneficial partnerships with clients
  • Previous SaaS and/or Customer Service / Success experience
  • Willingness / aptitude for learning complex software applications
  • Good verbal and written presentation
  • Able to learn and work effectively remotely
  • Optional but preferred:
    • Admin experience of Salesforce
    • Knowledge of staffing industry
    • European languages
    • Knowledge of business finance / accounting

Skills:

  • SaaS / Customer Success / Salesforce

Shifts:

  • Location : Remote
  • 5 Days Working : Monday to Friday

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